Rental Policies

Guest Rental Policies

 These policies are considered a part of your Rental Agreement.

See our arrival guide for hints and tips to help plan your visit and simplify your arrival!

Accommodation – The villa or condo accommodation is only for the use of persons named by the guests on the Azure Vacation Homes rental agreement. Subletting, or assigning is prohibited. Guests must notify Azure Vacation Homes to any changes to the number of persons booked and the names of the guests who will occupy the villa/ condo.

Arrivals - See our Arrival Guide for assistance, hints, and tips!

 

Cancellation Policy - Total Booking Charges (less any taxes) are non-refundable unless Azure Vacations is able to re-rent the amenities reserved, less a 20% handling charge of the total rental. Guests are encouraged to purchase traveler’s insurance, especially when traveling during hurricane season, July-November. For more information, see our sample rental agreement. Our wonderful location puts us at risk for hurricanes. Guests may need to be evacuated for their safety. Azure Vacations is not responsible for airline changes, the cost of alternate accommodations or cancellation fees and no refunds/adjustments can be offered in this event. If the home reserved becomes unavailable due to its sale or irreparable damage by an act of God, Azure Vacations will make every effort to re-reserve a similar property. If similar accommodations cannot be found, a refund will be issued. This villa is to be used by the maximum number of Guests listed on this contract only. Guests agree to adhere to rental policies published on our website and villa rules posted at the villa.
 

Caterers - All caterers working in the villa must be pre-approved by Azure Vacations, be fully licensed, and insured.

 

Check-In/Check-out Time- Check-in time for all villas is 3:00 PM. Check-out time is 10:00 AM or earlier. Exceptions for early check-ins or late check-outs are rarely possible due to a short availability of time to clean the home.

 

Complaints- We strive to make sure all the villas are in excellent condition. In the event of a housekeeping or maintenance complaint by guest, we will make the repair as soon as possible. However, no refund or rate adjustment will be given for unforeseen failures of utilities, internet service or appliances, etc.

Conservation - We ask all guests to consider conservation measures when practical during their stay to keep our island pristine for future generations.      

 

Construction - Due to our recent turn of events, there is a lot of building on St. John, so we apologize if any construction activities disturb your vacation.  (The good news is that construction work on St. John usually starts early and stops around 3 PM) 

 

Deposits/Payments - Half of the total balance must be received within 3 days after the reservation has been made along with your signed contract. The final payment must be received 60 days prior to your arrival. All payments should be mailed via US Post Office Express Mail service to:

 

Azure Vacation Homes

1407 Pine Peace

St. John, VI 00830

 

Drugs and Hazardous Materials - No illegal substances are permitted on the property.

 

Errors and Omissions - We strive to ensure that all published information about the rental properties offered by Azure Vacations is as complete and accurate as possible. Our website and print media content are reviewed and updated regularly.  Azure Vacations is not responsible for inadvertent errors or any unknown changes a villa owner may have recently made to their property.

 

Force Majeure – We accept no responsibility for and shall not be liable in respect of loss or changes caused by Force Majeure, e.g. strikes, Fire, Flood, Closure of Airports, Weather Conditions, War, Riots, Terrorist Activity, or any other event beyond our control.

 

For Sale - We reserve the right to show the villa while guests occupy the premises. Any viewings will be scheduled with villa guests at least one day in advance and an agent will accompany prospective buyers.

 

Guest Responsibilities - It is the Guests responsibility to notify the Azure Vacations office of any problems encountered during the guest stay immediately upon discovery. If requested, minor problems can be addressed after guest departure to minimize guest inconvenience.    

 

Insects and bugs- The climate on St. John is a tropical climate and includes everything that comes with a tropical climate! Insects and bugs feel they have the same right to any property as you! They may appear without warning, especially if any opened food is left around. All properties are treated regularly for pests but insects, bugs, no see ums, etc. may still appear. Their favorite time is April through November during the wettest and most humid time here on St. John. Azure Vacations and our Homeowners are not liable for any personal injuries from insects or bugs sustained on-island by the renter, members of renter's family or visitors regardless of how such injuries may occur.

Lawful Purposes – Guests agrees to use the premises exclusively for a private residence and in compliance with local municipal ordinances, board of fire underwriters’ rules and regulations, and for lawful purposes. In the event the premises are used at any time for unlawful purposes, Guests will be removed from the property.

 

Liability- Azure Vacation Homes is acting hereunder as agent for accommodations, and assumes no liability for property loss or damages, nor liability for injury, delay or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or person engaged in conveying passengers to or from their villa.  Transportation (airline, ferries, charter vessels, rental cars, and taxis) is supplied by providers who operate independently of Azure Vacations. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of these providers.

 

Liability for Personal Injury: Azure Vacation Homes/Owner shall not be liable for any personal injuries sustained by the renter, members of renter’s family, employees or visitors regardless of how such injuries may occur. Renter agrees to hold Azure Vacations /Homeowner harmless from any such personal injury claims. 

 

Maid Service - The villas are cleaned before and after your arrival. Mid-week maid service is included with some rentals, see the individual villa page on our website for details. Additional maid service is available if booked and paid for in advance: Rates start at $25.00/hr. with a 3-hr. minimum.

 

Method of Payments - Personal Checks, Certified Bank Checks, Visa & MasterCard (credit cards are accepted on most villas -please inquire), PayPal, wire transfer.

 

Minimum Stays - In Season, a 7-day minimum stay is standard.  Off-Season, a 5-day minimum stay is available for most properties, when paying a cleaning surcharge ($75-$250+ depending on the property and number of guests). Holiday week requirements vary from 7-14 days depending on the villa.

 

Quiet Time - Guests are advised that noise travels easily and that it is important to be respectful of others always. There is a noise curfew at 10:00 PM in all residential areas and all Guests are expected to comply with this rule.

 

Personal Effects - Azure Vacations assumes no responsibility for the guest’s personal effects left behind, forgotten or lost at the villas. We will do our best to search for, retrieve and return any missing items as soon as possible after notification. There is a *$25 retrieval/mail fee only if items are found to help cover our costs. For large items, we may need to add an additional postage fee to return your item to you.

 

Pets - Some villas allow small pets in the home for an additional security deposit. Please inquire.

 

Privacy- By accessing this website, you are consenting to the information collection and use practices described in our privacy statement. 

 

Problem Notification - It is the Guests responsibility to notify the Azure Vacations of any problems encountered during the guest stay immediately upon discovery. If requested by the guest, minor problems can be addressed after guest departure to minimize guest inconvenience.

 

Property - All villas are privately owned. Guests are advised that personal items lost or stolen are not the responsibility of the Owner or Agent. Guest will have a set of keys and will be solely responsible for locking of the home and the safekeeping of their personal valuables during their visit.  Agent and Owner assume no responsibility for ensuring that the residence is locked and secured during the period of occupation by Guests.  In addition, Agent and Owner shall be held harmless from all claims or causes of actions arising from the rental and occupation of the residence by Guest. In the event the home reserved becomes unavailable due to its sale, Agent will make every effort to re-reserve a similar property. If similar accommodations cannot be found, a full refund will be given to the Guest.

 

Rates - Rates are posted on each villa page individually. In an off-season rates may vary. Rates are subject to change without notice.

 

Real Estate Showings - Occasionally the owner will list a rental villa for sale. We reserve the right to allow the villa to be shown during your stay. This will only be by advance appointment with you, the guest. We will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and to minimize the interruption to your stay.

 

Rental Agreement - you'll be asked to sign/return. (*a few villas may have slightly different terms - please ask). By signing the rental agreement, Guests agree to abide by all the requirements herein.

 

Reservation Fee - There is a non-refundable $35 reservation fee for all reservations.

 

Returned Checks - There is a $25 fee for returned checks.

 

Security Deposit Waiver Fee - We require a $35 non-refundable Security Deposit Waiver fee for all reservations. The fee is in lieu of a damage deposit and is an insurance fee to cover accidental villa damage or loss up to $500. If damage occurs during your stay, guest must notify the Azure Vacations office immediately to have the damages/loss covered. The policy does not cover acts that are intentional or due to gross negligence, willful/wanton conduct, or any cause if the guest fails to report the damage/loss before departure from the villa. Theft or damage to any property owned by or brought onto the premises by a Guest is not covered under this waiver.  If malicious or intentional Guest damage occurs, the Guest will reimburse Agent and/or Owner the full replacement costs including attorney's fees. A few select villas may alternatively or additionally require a security deposit waiver of $70.00 or a security deposit of $70-$2500.

 

Service Fee- There is a $400 service fee added to all VRBO.com bookings. Repeat guest discounts are not valid on VRBO inquiries/bookings.

 

Service and Repairs - We reserve the right to enter the premises when the property or systems need repair. No refunds will be made for the minor guest inconvenience. Azure Vacations will use every effort to expedite parts replacement and schedule repair work to minimize disruptions for guests.

 

Service Interruptions - We cannot promise that there will be no interruption for services we have no control over.  These include, but are not limited to: electrical service, internet, telephone connections, cable or satellite television. Azure Vacations will make every effort to escalate any interrupted service issues, so they can be restored as quickly as possible.  No refund or rate adjustment will be given for unforeseen failures/interruptions of these services.

 

Smoking - Smoking is not permitted inside any of our properties. There is a penalty of up to $150/day (plus the cost of cleaning the house) for smoking inside. Smoking is permitted outside most villas - ask before booking!

 

Tax - Villas are subject to the 12.5%** U. S. Virgin Islands Hotel Tax.  **Hotel Tax subject to change.

 

Trip Insurance - We recommend that you purchase travelers insurance, especially when traveling during hurricane season, June-November.  

 

Villa Capacity - Each villa is designed to accommodate a certain number of guests. The number of guests permitted in the villa(s) should match the number on your confirmation. If you decide to bring extra guests at the last minute, please let us know ahead of time so that we can revise your confirmation and charge the appropriate rental charges.  Maximum occupancy refers to all persons above the age of two years old.  Maximum occupancy violations will result in rent forfeiture and immediate eviction of guests.

 

Villa Supplies - Each Azure Vacations Managed villa is equipped with beach chairs, beach towels, beach coolers, beach bags, hair dryers, and a safe. Villas are stocked with beginning supplies only of toilet paper, paper towels, soaps, shampoo, laundry detergent, trash bags, shampoo, and conditioner. It is the guests' responsibility to restock on their own once these supplies are depleted.

 

Wedding and Other Special Events - Any villa function such as a dinner party, wedding, reception, etc. require the prior written consent of Azure Vacations. There is a fee to hold any type of gathering or function at our villas beyond the number of people listed on your confirmation. The fee varies for this privilege based on property and number of guests.  A refundable event security deposit is also required. Guest will pay any fines or penalties resulting from non-compliance.

Updated 7/16/18.